Product Questions

How do I find a product?
We are busy listing new stock all the time, so please check our auctions to see our current product offerings. Remember that we get new stock often, so keep watching our auctions regularly as you are bound to find something you wish to buy at a bargain price.

Can I buy more items like the ones you have available for auction?
Yes, however we only sell online, so you have to bid it to win it.

Can I pickup my item?
Yes you can pick-up your item. Pick-up is available from inner Sydney.

What are the dimensions?
Please refer to the item description

What colors do you have available?
Please refer to the item description or email us. If there is a choice of colour please email us your colour preference in writing at the close of auction if you are the winning bidder. Please contact the office to receive the definition of colours available

Can I view the item I wish to bid on?
No sorry this is an online auction only, we do not provide viewings.

How do I find out more information on the item I wish to bid on?
We endeavor to list as much information as possible to help you make your purchase decision. Should you have any further questions then please email us and if we have the information you require we will respond within 24hrs.

What is Bicast ?
Bicast is a synthetic upholstery product. Bicast is used in contemporary furniture for its unique shine and easy care. Bicast is very strong & thick and is well suited to modern living requiring minimal maintence.


Payment Questions

How do I pay for an item that I have won?
Please wait for us to contact you directly and we will confirm your delivery & payment details.

Can you ship multiple items together to save on the shipping?
Yes, this will reduce your shipping cost if we send multiple items together. Please refer back to the listing for the shipping rates for particular items.

What methods of payment do you accept?
We accept MasterCard, VISA, and Direct Deposit, or COD if you are picking up items from Sydney.

How long do I have to pay for an item?
Payment should be made within 3 days from the end of auction. If you require an extension or are waiting for other items to end please email us and in most circumstances we are able to accommodate your request.

Will I receive a tax invoice or receipt with my purchase?
Yes. We issue a tax invoice via email with every purchase.

Is GST included in the final bid price?
No. The final bid price is exclusive GST.


Shipping & Delivery Questions

Which carrier do you use to ship your parcels?
We have a preferred transport company that is experienced in shipping the types of products we sell and are located in all major cities nationwide.

Can I pickup my item?
Yes you can pick-up your item in Sydney, please confirm all pick-up's 1 day prior. Pick-up times are Mon- Thursday 9.00am - 11.00am. Unless you have confirmed pick-up prior your goods will not be released.

Where do I pick-up the item if I live interstate?
All items are sent to the main transport depot in your local city and you will be contacted once your goods arrive to collect.

Can I have my item delivered to my door if I live outside the city metropolitan?
Yes, in most cases your item can be delivered to regional areas please refer to our shipping rates. In some remote areas, additional costs may apply and cost is on application.

Are items covered by transit insurance?
If you wish to receive transit insurance we can arrange this for you and additional costs will apply.

How long does delivery take?
Please refer to the shipping page, although in some cases delivery is much quicker than this. If you have not received your item after the estimated number of days please email us and we will pursue this matter for you.

Warranty & Returns Questions

Are the products covered by warranty?
No, warranty is not included with our products.

What is your refund/return policy?
If a product is exchanged the shipping costs are the responsibility of the buyer so please choose carefully
If the item arrives damaged and proof of damage is provided we will send a replacement and you are responsible for all shipping costs in returning and resending the item.
No refunds offered if you have changed your mind about the goods.
All shipping costs are non-refundable.
If you live interstate goods are only returned to the depot. If you live in Sydney goods must be returned to the Sydney depot
All goods must be in their original packing
Please refer to the terms and conditions page for more information

Contact Questions

If I have a problem what should I do?
We are committed to resolving any issue. You can email us directly and we will respond within 24hrs.

Our contact details are as follows:

Email: sales@mybid.com.au
Phone: 61 2 9389 6697

Increment Bidding Questions

The bid increment is the amount by which a bid will be raised each time the current bid is outdone. It is predetermined based on the current high bid.

How is the bid increment amount determined?: Please view this table

How is a bidder outbid in increment bidding?

A bidder may be outbid by less than a full increment. This would happen if the winning bidder's maximum bid beats the second highest maximum by an amount less than the full increment.

Can the bid increment go higher than the standard increment?

A bid increment will go higher than the standard increment in two situations:

• To meet the reserve amount if there is a reserve price on the item
• To beat a competing bidder's high bid (proxy bid)

How do I become the highest bidder?

If you successfully have met the reserve and you are bidding against another bidder's maximum bid, your bid has to meet the other bidder's maximum bid plus one cent to become the current high bidder on the item.

What does it mean when the item shows 2 bids but there is only 1 bidder?

This happens when a user places more than one bid to increase their maximum bid amount.

Why was the bid increment bigger than I expected when I placed my bid?

The bid increments get bigger as the bid price increases. Please refer to the table above outlining the different increment levels.

For example, an item displays a current high bid of $50.00. The increment at that level is $25.00, which means you have to bid a minimum of $25.00.

Mybid.com.au uses a bidding system known as proxy bidding we believe this makes the bidding process more convenient and time effecient for our users.

Proxy Bidding Questions

To understand more about how proxy bidding works please keep reading:

When you place a bid, you can enter the maximum amount you wish to purchase the item for.

Your maximum amount is kept private from other bidders/users.
The bidding system then automatically compares your bid to other bidders.
The automatic system then places bids on your behalf that is a portion less than your maximium amount and maintains you as the highest bidder.
The system will never bid beyond your entered maximum amount.
During the auction if another bidder/user has entered a higher maximum, you will then be outbid and will no longer be the higher bidder.
If during the auction another bidder does not enter a higher maximum, you will then win the item as the higher bidder if your bid has met the reserve.
The final winning amount could also be less than your maximum amount entered.
So if you do not have the time to keep re-entering your bids you can simply enter the highest amount you do want to pay for the item right from the start.

How do I place a proxy bid?
Go to the item you wish to bid and in the Bid Now box place you maximum bid, this is highest amount you are prepared to pay for the item.

How will I know if I have been outbid?
If you are outbid you will be notifed by email

If I get outbid how do I place another bid to become the higher bidder?

If you have decided you are prepared to pay more then your previous proxy bid then go back to the item and place another proxy bid or the next minimum bid increment amount required until you become the higher bidder.

Is there a Reserve Price?

Yes this auction is subject to a Reserve. The reserve price is not disclosed. The reserve is indicated by an icon located under the items bidding information. The reserve symbol is shown as the letter R. If the icon is green this means the reserve price has been met. If the icon is red the reserve price has not been met. If the icon is red at time of auction closing you will not be shown as the highest bidder, you only become the highest bidder once your bid amount has met the items reserve. When the auction closes and you are the highest bidder and the icon is green this means you are the winning bidder.